Appification of the Vienna International Airport

Main Research Question: What can the airport offer as a ‘traveler app/ applification’ that provides travelers with an integrated, and personalized information and guidance system that makes their stay pleasant, safe, enjoyable, and meets their needs in a special way to be a competitive hub. Sub-Research Questions: • Is an integrated & personalized information system feasible? If so, who is responsible for the ownership of the system, and what will be the mode - cooperative or consortium? • What are users’ needs? • What makes travelers’ stay in the airport a social place?