Aoyagi, Yudai Yudai Aoyagi E, Yi Meng Yi Meng E Go, Steven Steven Go Makatsaria, Nia Nia Makatsaria Sen, Shuvro Shuvro Sen Hynek, Nicole (University for Continuing Education Krems) Nicole Hynek Schreder, Günther (University for Continuing Education Krems) Günther Schreder Main Research Question: What can the airport offer as a ‘traveler app/ applification’ that provides travelers with an integrated, and personalized information and guidance system that makes their stay pleasant, safe, enjoyable, and meets their needs in a special way to be a competitive hub. Sub-Research Questions: • Is an integrated & personalized information system feasible? If so, who is responsible for the ownership of the system, and what will be the mode - cooperative or consortium? • What are users’ needs? • What makes travelers’ stay in the airport a social place? PDFDocument en 2024-05-25T06:30:56.416Z 970657 b application/pdf All rights reserved